Return Policy

Thank you for shopping with Blessings Gifts.
Please read our Return & Refund Policy carefully before placing an order.

---

1. Return Eligibility

We accept returns only under the following conditions:

You received a wrong product

The product was damaged during transit

The product has a manufacturing defect

Note:
Most of our products are customized/personalized, therefore they are NOT eligible for return or exchange unless they arrive damaged or incorrect.

---

2. Return Request Time Window

You must raise a return request within 48 hours of delivery.

To process your request, you must provide:

Order ID

Clear product images

Mandatory unboxing video showing the damage/issue

Requests without an unboxing video cannot be accepted for safety and verification reasons.

---

3. Non-Returnable Items

The following items cannot be returned:

Customized or personalized gifts

Engraved / photo-printed items

Products purchased during sale or clearance

Digital or downloadable items

Gifts damaged due to customer mishandling

---

4. Refund Conditions

Refund is approved only if:

Your return request is validated

The issue is verified

The product is unused and in original packaging (if applicable)

Refund Modes:

Refund to original payment method (takes 5–7 business days)

OR store credit/coupon (if customer prefers)

Shipping charges (if any) are non-refundable.

---

5. Replacement Policy

If the product is defective or damaged:

We will send a free replacement

Or issue a refund, based on availability and customer preference

Replacement is shipped after verification of your submitted photos/video.

---

6. Order Cancellation

Orders can be cancelled within 2 hours of placing the order.

Customized/personalized orders cannot be cancelled once processing begins.

---

7. Incorrect Address / Failed Delivery

If an order is returned due to:

Wrong/incomplete address

Customer not available

Phone number not reachable

Reshipping charges will apply. Refund is not applicable for these cases.

---

8. Contact Us

For return or refund support, contact us at:
📧 support@blessingsgifts.shop
Include your Order ID and issue details for faster support.